HelpDesk 365 is the perfect service for smaller companies who want to stay focused on their primary business and ensure the best possible productivity for their own staff. It's also great for mid-size or growing organizations that struggle to keep up with IT support.
- One phone number or email address to use any time - day or night, weekends and holidays included.
- Dedicated help desk staff who are familiar with your organization's history and needs.
- Customized FAQ and knowledgebase for your company.
- Tickets created and tracked for every case and every contact.
- Managed Help Desk web site to view all your cases/tickets, across the full life-cycle of support.
- 1st tier support for anything IT, whether it's Office 365 or not.
- Escalation to Tier 2/3 for Liquid Mercury Solutions' Office 365 Standard Support, Admin OnDemand, or Advanced Support as needed.
- Hand-off for non-Office 365 support needs to your internal IT staff or other vendors according to your preferences and instructions.
HelpDesk Plus 365 includes all the same great services provided above, with added 24/7 support coverage at tier 2/3 for Office 365, plus Periscope 365 included at no extra cost. It's a great choice when your needs require the fastest response and resolution possible.