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IMPORTANT As of 2017-07-01 changes in Microsoft's partner program require us to discontinue Basic Support for clients under the Subscription Advisor program. This was a decision that we regret having to make, and we're working hard to make changes to our support programs in order to provide the best value to our customers. Please contact us if you have any questions.

  • Step 1: Which Best Describes You?

    I Don't Have Office 365 Yet

    If you haven't signed up for Office 365 yet, we'll help get your started. You can pick from one of these free trial offers to begin immediately - or just ask us, and we'll even set up your free trial at no cost to you. What could be easier than that?

    I Already Have Office 365

    If you have an existing Office 365 account or free trial, simply invite us to review your account. Granting us access acknowledges us as your Office 365 advisor and support partner. This necessary first step lets us to review your subscription plans and provide assistance as you need it - plus is comes with some great free benefits too!

  • Step 2: Request Your Free Consultation

    With so many Office 365 plans and options, it can be hard to tell what plans are right for your business. People often over-buy or miss out on useful features. We'll get to know what makes your business unique, review your account if you have one, and recommend the right subscriptions and services to help you get the best value from Office 365.

    To request your free consult, please start by filling out our contact form. Alternatively, you can send us an e-mail at, or call us at 410-633-5959. We'll be in touch to schedule your interview and complete your enrollment in our Office 365 support program.

    Customers who've been referred to us by Microsoft's can skip this step. Microsoft has already forwarded us the information you provided to them and we'll be in touch with you soon.

  • Step 3: Choose The Level of Support You Need

    GoodCloud Advisor (Basic)

    Basic support is provided to all clients at no charge when you use Liquid Mercury as your cloud advisor. If you haven't completed this in Step 1, please use one of the links below to do so now.


    • Self-service option keeps us out of your hair
    • E-mail and forum based Q&A that goes beyond Microsoft Office 365 Support
    • Complimentary Cloud Services Evaluation to determine if you're getting the best value from your current Office 365 plans - a $500 value
    • A free license for CloudPower Standard edition - worth $288 annually
    • Access to other client-exclusive content and benefits
    BetterCloud Solution Provider (Standard)

    Clients who purchase Office 365 through Liquid Mercury Solutions receive additional free support and benefits in addition to those provided by Microsoft.


    • Full service account and billing support - with real live human beings
    • Best-in-class 5x8 support provided by our USA domestic Office 365 and SharePoint experts
    • Overnight 24x7x365 support is included
    • Complimentary Cloud Services Evaluation license review and evaluation - $500 value
    • Free licensed copy of CloudPower Premium - worth $576 annually
    • Regular strategy sessions with our SharePoint experts - worth up to $5,616 per year
    • Personalized service you simply won't find elsewhere
    • Best of all, the price of Office 365 stays exactly the same
    BestFull Service 365 Administration

    Admin OnDemand is our full service option that goes beyond support by placing our staff at your beck and call to complete all sorts of administrative tasks in Office 365. Think of us as your IT department in the cloud. Plans start as low as $47 per month.


    • Eliminates the need to hire and train your own staff to administer and maintain your Office 365 subscription
    • Reasonably priced options for 5,10,25,50, and 100 users; your business will be covered as you grow
    • Covers many routine tasks in SharePoint Online
    • Includes access to enhanced reports and alerts that help you get the most out of Office 365
    • Add-on options for toll-free managed end-user help desk
    • Add-on enhancements for compliance with regulatory requirements such as HIPAA, FINRA, SOX, or GLBA.