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Emergency Service

Immediate SharePoint troubleshooting and problem resolution. When your SharePoint server stops working and you need someone to fix it fast, we have experienced engineers and SharePoint experts standing ready to immediately begin fixing your problem.

Why Liquid Mercury?

  • We're a thought leader in the SharePoint development industry; our business is developing custom solutions to complex problems.
  • We have a 100% success rate in these situations.
  • Our emergency service is guaranteed. If we can't fix you're problem, you won't pay more than the initial response charge.

Situations we've solved include: 

  • Migrations and upgrades gone awry
  • Mystery server outages / yellow screen of death
  • Mystery Correlation token error message
  • Production server down
  • Unexplained slowness or other poor performance
  • Unknown error messages on specific pages or when you take specific actions
  • Specific people cannot log in
  • Intermittent problems that only affect some users, some of the time

We also fix ADFS, claims authentication based configurations, and SQL Servers.

Emergency Service Rates

M-F 9:00 AM - 6:00 PM Eastern Time$200 per hour
All other times$250 per hour

A two hour minimum "initial response charge" applies for all Emergency Service calls. All major credit cards glady accepted.

Emergency Contact Info

If you're calling during regular business hours, tell the receptionist you need "Emergency Service" so we can get you help as quickly as possible.

You can send us an e-mail at Emergency@liquid-hg.com and it will be sent immediately to the on-call engineers.

What are you waiting for? Pick up the phone and call us now! 410-633-5959